There comes a time in everyone’s life when choices must be made.
I’ve been with Verizon Wireless for YEARS now – for the longest time, it was the only carrier I could get a signal with when I was visiting my parents’ home in central Minnesota. But their price has climbed and climbed over the years so that their not-inconsiderable price had me casting more than furtive glances around at other carriers.
Recently, I have started seeing ads for a new Mobile service from Comcast. The reviews I have read all had the same down-side – that being that to get the incredibly deal they are advertising you must have their Cable and Internet services.
Which, it just so happens, I do…
What none of the reviews happened to mention is how abominable their service is! There is no way to contact an Xfinity Mobile store to ask any kind of question (like “Do you actually have any phones in-stock?”) and nobody that you call at the numbers listed can tell you that answer either. So, having visited the store on a couple different occasions only to find them completely bereft of mobile phones – at least of the type I wanted – I decided to order the phone online. But if you think that the story ends there…
I was informed by the nice gentleman who assisted me that my credit card would be charged when the phone shipped. That the phone would ship the next day and that I would have the phone Thursday (Yesterday).
Imagine my surprise when it didn’t show and the answer that the service person gave me when I called was basically “hmmm… I guess it’s late then.”(!?) In short, I was “informed” by the manager that I eventually talked to that there had been a storm in Houston and that their warehouse was backed-up due to it.
“Surely your colleague knew that when he promised a delivery date three days ago when the order was placed.” I responded. “It’s better to be honest up-front and tell me that your warehouse is in Houston and that you cannot tell me when my phone will be shipped let-alone delivered rather than making a promise to get the sale that you know you cannot deliver upon.”
The “solution” Xfinity Mobile offered – which was no solution at all – was to tell me that someone would follow-up with me in 3-to-7 days to see if I am satisfied. To quote The Hitchhiker’s Guide to the Galaxy: “If this is their sales pitch, I would hate to see what it is like in the Complaints department!”
All I can say is that I hope that this is simply growing pains and that they will not be this bad at service in the future. I cannot really justify having to pay for times the price (yes – the price that I was estimated, and the advertised price will be about a 75% savings off what I am paying now at Verizon – so now you see the reason I moved). But if the service is this bad all the time, I may just consider going back to Verizon!
Wherever you are today, I hope that you’re getting the service you desire!
Don Bergquist – September 15, 2017 – Lakewood, Colorado, USA
