ServiceAs much as travel can be a complete pain in the neck, it can also be pleasantly entertaining. This morning I took a flight to Minneapolis. Arriving in Minneapolis, I noticed that the airport had changed a bit since the last time I was here. So I decided to approach the information desk and ask how to get to the rental car area.

The entertainment this morning was provided by three of the people ahead of me in line. Not that I’m an eavesdropper, I just have very good hearing. Good enough that I could hear that three people in front of me ask the exact same question of the person at the desk.

“How do I get to baggage claim?”

To his credit, the person at the desk did not roll his eyes or look at the second and third person to ask the question askance, he simply repeated his directions verbatim pointing at the blue sign 50 feet to his right reading “Baggage Claim” with illustrative arrows pointing at a set of escalators leading downward and an elevator.

Granted, it was a bit confusing as the escalator and elevator along with their directory sign, we’re sandwiched between the exits from the security area, both of which carried much larger red and white sign saying “Do Not Enter!”

But if the fourth person in line was able to hear the directions, one would imagine that the second and third person should have been able to as well. They should have been able to hear the directions and not bother the guy making him give the same answer to the same question repeatedly. I feel for people in service positions, who have to deal with morons like me who have stupid questions.

The ability to remain pleasant despite having to deal with the public, is a truly beneficial talent. I wish I were better at it.

Wherever you are today, I hope you find what you’re looking for!

Don Bergquist – October 12, 2017 – Minneapolis, Minnesota, USA